Shipping - Returns
SHIPPING - RETURNS
V) DELIVERY OF ORDER AND SHIPPING COSTS
Your order will be sent by our company, ACS Couriers, TAS Couriers or DHL (outside of Greece) between Monday-Friday, working hours (10:00-17:00).
Based on the time table given by the courier companies you will receive the order:
i. Attica region within 2 working days after we receive payment and the cost is 2,50€.
ii. Greece mainland within 2-4 working days after we receive payment and the cost is 2,50€.
iii. Island destinations within 3-5 working days after we receive payment and the cost is 2,50€.
iv. Inaccessible destinations within 5-7 working days after we receive payment and the cost is 2,50€.
v. EU countries 3-10 working days. Cost varies depending on the weight of the order. Visible before checkout.
vi. Rest of the world 3-12 working days. Cost varies depending on the weight of the order. Visible before checkout. Possible custom fees are not included.
Greece: For orders over 20,00€ shipping is free.
E.U. countries: For orders over 59,90€ shipping is free.
Rest of the world: For orders over 199,99€ shipping is free. Customs are NOT included.
Our company is not responsible for any delays due to events that we can not control. Indicatively we are not responsible for delays due to customs, strikes or delays which are down to the courier companies etc.
In any case, we will try to contact you if there is a delay so to inform you and find the best possible solution.
Although we take all possible actions to respond to the need of lack of products, there is always the case of shortage in products even after you place your order and we confirm it.
In that case we will do our best to communicate with you, inform you regarding the matter and alter or cancel the order. If a cancellation takes place, we will refund you (without interest) as soon as possible
In case of a long delay in receiving the order please contact us as soon as possible in email@example.com . For your best and quicker service please provide the order number.
VI) RETURN-REPLACEMENT POLICY
We take all necessary actions so that the packaging of all products is perfect in order for your to receive them without damages. In the rare case you receive a defected product without stating it, you approve the purchase.
Defects. You can deny the order to the courier if the packaging has flaws, without extra charge from your part. In case one of the products has a defect please notify us immediately and inform us if you wish a replacement or a refund. In the case of replacing, we will send a courier to receive the defected item and deliver a new one. In the case of refund, we will refund you immediately without interest and send a courier to deliver the defected item.
How and when can you cancel your order.
i. Before shipping, by e-mail in firstname.lastname@example.org or call at +302103631472
ii. After receiving the order you can exercise your right for withdrawal within 15 calendar days.
VIΙΙ) RETURN RIGHT
Within 15 calendar days you reserve the right to return your order with any courier service. You will have to notify before doing us by e-mail in email@example.com or by phone in +302103631472.
We note that in order to reserve the right above you must ship within 15 days and that the products have not been opened, altered or used.
Finally all products must be in perfect condition with out any flaws, full and packed accompanied by the receipt. Only then will there be a full refund.