1) GENERAL INFORMATION
Our online store tea.gr is now officially close to you and invites you to make your online purchases.
Before you start browsing to our e-shop and make on line purchases, we would like you to take some time in order to read the terms and conditions (T&C). T&C applies to the safety of your personal data and the safety of the transactions as well as all the stages of ordering. Presentation, sale, packaging, transportation, delivery or return.
Navigating in tea.gr and placing any order or making any transaction or communication with our company is a result of your acceptance of our T&C. In any case of disagreement or need to make clear any or the whole T&C feel free to contact us by email: [email protected].
At this point we inform you that our company has the right to modify, renew or upgrade at any time and in any ways sees fit, without previously informing its guests/shoppers, matters as:
i. Part of the total of T&C
ii. The content, the structure, the look or the technical specs of www.tea.gr website.
iii. The suspension or cancellation of www.tea.gr
2) WHAT DOES TEA.GR OFFER
Our e-shop offers all users the potential to choose and purchase through a vast variety of teas around the world as well as tea accessories to prepare it. The presentation of the products lies only on the companies’ needs and judgment, as well withdrawal or alteration of products, as the company sees fit without previous warning.
Finally our pricing policy as well as the methods of sales promotions, through offers and/or discounts, takes place only when the company decides and can be modified at any time and any way without previous notice.
Tea.gr through suppliers and manufacturers from Greece and abroad is in position to offer you unique products in competitive prices.
Completion of orders is made through the process analyzed below, in some cases for reasons that can occur and we can not predict, there are chances that a product might be active in the e-shop but unavailable, therefore not to be able to be delived in time. So in order to be fully covered for cases like these, follow these steps for completion of order:
(1) Send an order demand:
We recommend before placing your first order to become a member of www.tea.gr so for us to assist you faster and in full.
i. Choose the products you want and add them to the “basket”,
ii. Send the order request through the steps required,
iii. Fill all the blanks asked and appear in the order sheet.
iv. You will receive an automated e-mail, in the e-mail you gave, with the order details we will receive. (check the junk).
Everytime you place an order to our company, you must have approved the T&C that apply.
We would like to inform you that the requests we receive are thoroughly checked for availability, considering that this part is just the process of your request.
Finally we would like to assure you that the collection and process of your personal date which only happens after your approval, during the filling of the form, takes place in the most safe manner, due to our company’s strict personal data policy.
(2) Process of order demand:
In this step our company checks the product availability regarding your order. Specifically:
i. In case of availability of all products, you will receive a confirmation email in your email address. Then the order will be shipped in the time frame the company has by a courier we work with.
ii. If a product is unavailable in the time frame mentioned, we will contact you in person in order to discuss modifications or cancelation of order. If we are unable to reach you, we wil contact through email.
iii. If, for any reason, we are unable to contact you in any of the 2 ways above for a time frame of 10 days the order demand is canceled and needs to be resend.
iv. In any case, after your communication with us, you will receive a notification with all new data in your email. Then the order will be shipped in the time frame the company has by a courier we work with.
IV) PAYING METHODS
You can choose any of the proposed paying ways we use.
First decide the one you prefer. Then choose it in the part of the form when it is requested and add the needed data.
We remind you that our company follows a strict policy of personal data regarding the payment details you will send and everything is processed with full security and only after your approval which comes when you send the order.
i. Cash on Delivery (COD) – Only for Greece
Payment when you receive the order. When the courier reaches you, you pay the cost of the order to them. COD cost is 2,50€ (two euros and fifty cents).
ii. Credit or Debit card payment.
We accept Visa and Mastercard credit and debit cards. 100% secure transaction.
iii. PayPal payment
Payment with PayPal takes place under the strict rules that apply in PayPal.
iv. Payment with Bank account deposit. Only for Greece
You have the ability to pay for your order by depositing the amount in one of our bank accounts. In that case the order is approved and sent, only when we verify the deposit. Please mention the order number in your deposit details.
V) DELIVERY OF ORDER AND SHIPPING COSTS
Simultaneously with the confirmation of your order, our company also informs you about the delivery time of the products you have chosen, which depends on the region you have stated that you wish to have them shipped.
Your order is shipped by our company via Tas Courier for Attica (which cooperates with ACS Courier for the province, islands and Cyprus) and via DHL for the rest of the countries abroad, during working days and hours (Monday – Friday, 10:00-17:00).
There is also the option to pick up your parcel at one of BOX NOW lockers.
How does Box Now work?
-Choose Box Now as a delivery method at check out (valid only for prepaid orders!!!).
-Choose the Box Now locker (automatic pickup machine) that serves you on the map (find a locker near you HERE).
-Within 24 hours the parcel arrives at the box you selected and you receive a message with the PIN that opens the locker.
The parcel remains in the box for 48 hours. You can extend for another 24 hours via https://track.boxnow.gr/ or by calling 211-1005301.
Based on the delivery schedule of the courier company we work with, deliveries are made as follows:
i. within Attica within 1-2 working days from the moment your order is recorded in our online store
ii. to other mainland destinations within 2-4 working days from the moment your order is recorded in our online store
iii. to island destinations within 3-5 working days from the moment your order is recorded in our online store
iv. to inaccessible destinations within 5-7 working days from the moment your order is recorded in our online store
v. in the EU 3-10 working days.
vi. Rest of the world. 3-12 working days.
Greece: For orders over 20€ the shipping costs are FREE. For orders under 20€ the shipping costs are 2,50 €.
European Union: for orders over 59,90€ the shipping is free of charge. Otherwise, the cost depends on the volume of the order and is displayed before completion.
Rest of the World: for orders over 199,99€ shipping is free. Otherwise, the cost depends on the volume of the order and is displayed before completion. (Not including the cost of any customs duties).
Our company is not responsible for any delays due to events that we can not control. Indicatively we are not responsible for delays due to customs, strikes or delays which are down to the courier companies etc.
In any case, we will try to contact you if there is a delay so to inform you and find the best possible solution.
Although we take all possible actions to respond to the need of lack of products, there is always the case of shortage in products even after you place your order and we confirm it.
In that case we will do our best to communicate with you, inform you regarding the matter and alter or cancel the order. If a cancellation takes place, we will refund you (without interest) as soon as possible
In case of a long delay in receiving the order please contact us as soon as possible in [email protected] . For your best and quicker service please provide the order number.
VI) RETURN-REPLACEMENT POLICY
We take all necessary actions so that the packaging of all products is perfect in order for your to receive them without damages. In the rare case you receive a defected product without stating it, you approve the purchase.
Defects. You can deny the order to the courier if the packaging has flaws, without extra charge from your part. In case one of the products has a defect please notify us immediately and inform us if you wish a replacement or a refund. In the case of replacing, we will send a courier to receive the defected item and deliver a new one. In the case of refund, we will refund you immediately without interest and send a courier to deliver the defected item.
How and when can you cancel your order.
i. Before shipping, by e-mail in [email protected] or call at +302103631472
ii. After receiving the order you can exercise your right for withdrawal within 15 calendar days.
VIΙΙ) RETURN RIGHT
Within 15 calendar days you reserve the right to return your order with any courier service. You will have to notify before doing us by e-mail in [email protected] or by phone in +302103631472.
We note that in order to reserve the right above you must ship within 15 days and that the products have not been opened, altered or used.
Finally all products must be in perfect condition with out any flaws, full and packed accompanied by the receipt. Only then will there be a full refund.
IX) USE – OPERATION – CONTENT
The company and the consumer are bond in the correct use of the website in good faith.
We recommend the latest versions as well as Adobe flash Player.
The guest/shopper/member of tea.gr acknowledges and agrees with that by using certain services of tea.gr one must have to download upgraded programs. The company reserves the right to pause or stop the operation of tea.gr without any notice and the consumer agrees in total.
In any event, the User / Consumer / Visitor / Member undertakes and agrees that they will not use tea.gr for sending, publishing, e-mailing or transmitting in any other way any illegal, threatening, harmful, offensive, slanderous, annoying, vulgar, defamatory, or obscene content, as well as any other content that is in violation of another’s privacy, may harm minors in any way, show empathy, or express nationality, racial, or other discrimination, infringes any patent, is not permitted to be transmitted in accordance with the law or contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements); trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or equip any computer software or hardware. , intentionally or unintentionally violates applicable Greek and EU law and its provisions, may harass third parties in any way and any Content used for collection or storing personal data about other users.
The company is daily responsible for the correct and accurate publication of all information regarding the products it promotes and promotes by tea.gr. However, our company is not responsible for any errors that may occur as a result of the operation of the online store, the information displayed (such as indicative price, availability, photography, item, etc.) that may be indicative of technological failures and errors, typographical and / or “human” errors and / or incorrect information from suppliers, even if it is the company neglect.
Should you find any error before and / or after completing your order, we would ask you to e-mail us at info @ tea.gr and / or contact us at tel. 2103631472. if you find an error, we urge you not to send an order request before notifying our company to clarify this issue.
Our trading strategy and pricing policy are fully in line with regulations for healthy competion. For this reason, the prices of products sold at tea.gr may be different from other similar products sold at other outlets, since our company occasionally makes product offers or other promotional actions whenever it deems necessary to achieve its business goals.
Our company has the exclusive right to change the price of any product at any time without cause and without notice.
All content of tea.gr is the property of the Company and is protected by national and international law and international intellectual property conventions. Indicative we refer to the texts, all kinds of files, trade marks / logos, the layout of tea.gr, programs, photos, designs, commercial and financial information, etc. Those which are not copyrighted by our company are copyrights of third parties such as suppliers etc. All or partial copying, distributing, reproducing, storing, republishing, processing, transferring, modifying and any related action on the above data without the express prior written consent of the company is expressly prohibited . Any actions that contravene the above prohibition may constitute an infringement of our company’s intellectual / industrial property rights. The Company expressly reserves all legal right to claim any positive and consequential damages caused to it. The company has the ability to commercially exploit (either by itself or by third parties) all of the information displayed on tea.gr as well as modify such information at any time it wishes with or without prior notice to users – consumers – members of “tea.gr” , who fully accept the above possibility of the company.
Our company takes every possible action to get your complete and correct information. As a result, our company is not responsible if any of its, contractual or legal obligations are not properly/on time fulfilled due to the incorrect delivery of your personal information.
In particular, any notice that will be sent to the email address you have given us (eg lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information you provided. The same applies to the communication and shipping address of the products as well as the communication phones. In any case, you are required to update your information every time a change occurs.
For your convenience and ease of your future purchases we recommend that you register as users of ‘tea.gr’ (log in) when you first send an order request to our company, so to open an account with us and create a user profile (Full name, gender and date of birth) using your unique usernames and passwords. When you register as a registered user, the company may install and you will accept, a session cookies system solely for your identification and your transactions in order to create your customer history which appears on your personal page and is visible only to you. The above session cookies are intended solely to help you better manage your profile and your transactions so that you do not have to disclose your details every time you visit tea.gr. Session cookies are deleted as soon as you are logged out as a registered user.
Our company only collects the personal information needed, exclusively in the context of trading with tea.gr and communicating with you to complete the transaction between us. In any case, you have the option of having complete access to your data as well as to request the deletion of your information. You are also entitled to exercise at any time all of your legal rights under Articles 11-13 of ν. 2472/1997. In any case, however, your information is retained by our company only for as long as you are a registered user of tea.gr and / or for the duration of your transactions with us and are deleted at once when you delete your account or complete your transaction as a guest.
Your personal data are being handled solely by our company and will never be shared to a third party with the exception of: i) the data concerning the execution and completion of e-payments by credit card and ii) the data that are essential to execute your order by our cooperating companies.
The total of your data is protected and managed according to the terms and conditions of Greek law (v.2472/1997) and our company fully complies with the rules of the particular law. Also the data, the personal details and transaction are being held under the confidential values of communications (electronic or not) and trade transactions and all necessary actions are being made to ensure confidentiality of them during execution and transmission of trades.
The user/client/member of tea.gr will also have to secure the confidentiality of data and never disclose to third parties (even by neglect) their personal data. Change of password is recommended regularly. The company can not be held responsible for any violation of the terms above by the user/client/member of tea.gr. Finally upon completion of your order you are accepting unconditionally the mailing (automated or personalized) of messages to your electronic address or even a phone communication by employees of our company.
XII) DATA AND TRANSACTION SECURITY
Our company takes care of all necessary actions (encryption etc.) which concern the safety of personal data and transactions. In particular our company works with Let’s Encrypt, a company which encrypts any data the user is inserting in 128bit form for security reasons. The data of users are not being notified to third parties and during browsing in our website are kept encrypted thus not visible to third not authorized parties. Encryption takes place in all steps of your interaction with tea.gr (wish list, cart, personal page, order sheet etc.).
During the payment process by credit card, the data are being protected with 128bit encryption method. Data remain encrypted and never shared with third parties. Codes that are used for identification are: 1) entry code (e-mail or username) and 2) password, which are providing access but also complete security for your personal data. These codes can be altered by you at any time you wish to.
The only one who has access to your personal data is you through the codes above, therefore you are responsible for keeping them secret and not sharing with 3rd parties. In the chance of loss or leak you should notify tea.gr immediately, or our company is not held responsible by use of your account by an unauthorized person.
We recommend, for security reasons, for you to change the codes regularly and avoid the use of same and easily identified codes by using not only numbers or letters but symbols as well.
XIII) LIMITATION OF LIABILITY
The user/client/member of tea.gr accepts without any doubt the right of the company to halt the use of personal codes that allow entry anytime the company feels that there is a violation of terms. Also the company bares the right to stop or suspend or alter the operation of tea.gr in full or partially without further notice to anyone.
The company will never, by any reason, be held responsible, including neglect, if tea.gr stops functioning or if access is difficult or impossible or if even by all the security measures, there is malware or viruses transmitted to user/members/clients devices or if third parties intervene in any way to the content or the function of the web page causing difficulty of use or by extracting personal data of members/users.
Furthermore, the company will never be held responsible for the communication of the member/user/client of tea.gr with any advertising 3rd party and for any problem that might occur between any connection business or other between the 3rd party and the member/user/client.
In addition, our company is not liable in any way for any legal or civil and / or criminal claims, and for any damages (positive, special or consequential which are indicative and not restrictive, divisive and / or cumulative in loss of earnings, data, lost profits, monetary satisfaction, etc.) by users/clients/members of tea.gr or third parties for reasons related to the operation or not and / or use of tea.gr and / or to failure to provide services and / or information provided by the company through tea.gr and / or any unauthorized third-party interference with products and / or services and / or information available through it and / or security gaps.
In any case the client/member/user of tea.gr accepts the terms and conditions and any transaction with the company in good faith.
XIV) LINKS WITH OTHER SITES
Tea.gr might have links to other sites which of course bears no responsibility for the content and services. The company does not guarantee the safe access to websites that might be linked to tea.gr Furthermore the company does not bear any responsibility for problems that might occur during visits to other websites via links from tea.gr. For any problem caused the user/member/client of tea.gr should address the other sites. Our company does not in any case accept or agree with the content of websites that might be linked in tea.gr or is in any way connected with them.
XV) ADDITIONAL TERMS
• Acceptance of terms: The member/user/client of tea.gr states that, after reading the T&C, fully agrees with them and acknowledges that they fulfil the whole use of tea.gr including any transcations that might take place.
• Modification of T&C: The current terms and conditions can be altered at any time and with no notice. Any modification that takes place in valid once upon uploaded to the website.
• Invalid term: In the case that a term becomes invalid does not mean that the rest of the terms become invalid as well.
• Delay in exercise of right: Any delay from the two parties (company and consumer) for part or total of rights that hold the above terms and conditions does not necessarily mean withdrawal of the right to execute in the future.
• Jurisdiction – Applicable laws: For any discrepancy that might occur between the two parties regarding the operation and use of the website, the court houses of Athens, Greece are competent. For any discrepancy regarding the meaning and application of current terms and conditions and for any other matter that might occur, Greek law is applied.